Customer Contact Center

The Smiths Detection Call Center maintains a fully trained staff of Support Service Agents for our complete line of X-Ray and Trace equipment. Our team is available 24/7/365 to provide our customers with immediate assistance to problems encountered or with an easy means to order parts and consumables.

Dial-In Remote Diagnostics
Dependent on your equipment, we can also provide remote troubleshooting assistance by connecting to your equipment for fast, efficient troubleshooting.

Help Desk
Our Help Desk provides advanced technical support for all Smiths Detection trace and X-Ray equipment. This service is available to our customers 24/7/365 to provide immediate front line support for your equipment.

“ReachBack”
First Responders and Hazmat customers may also opt for more comprehensive support for 24/7/365 real-time substance identification. Our team of professionals is ready and available to assist our customers any time day or night when this critical, urgent support is required.

For more information on how these services can benefit your organization please contact your local service office using the 'Contact us' section on this page.

For service inquiries for specific products, you will find the appropriate contct details in the attached list.